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OUR SERVICE PROMISE
Central Hall Westminster is a unique historic building offering warm and efficient hospitality at affordable prices.
Our Pledge
As a professional within the meetings, hospitality and events industry, we commit ourselves to carry out our business abiding by the following standards:
Customers are assured that...
- We are dedicated to the meetings, conference and events industry.
- You are dealing with an organisation totally dedicated to providing you with a service that meets (and is striving to exceed) your requirements.
Quality
- We are committed to delivering facilities and integrated services, which meet the highest specified standards.
- As a guest, your values are our values!
Standards
- We always endeavour to raise our standards whenever possible.
- Your event will be handled by fellow professionals who will always be directly responsible for translating your requirements into reality on the day - 'your dedicated contact from start to finish'.
Training
- We are committed to developing the potential of every member of our staff.
- Staff with appropriate skills to respond to your requirements and to recommend the best solutions will care for your event.
Social Responsibility
- In all our dealings we aim to behave with openness, trust and integrity.
- All guest have the right to question and will receive an honest answer.
Booking Conditions
- Our booking terms and conditions are simple, straightforward and easy to understand.
- All our staff that manage conferences, meetings or events understand our booking conditions and will willingly discuss any aspect of them.
Problems or difficulties
- We are committed to quickly understand and satisfactorily resolve any problems, which might arise.
- You are assured that we are an organisation, which is aware of the need for prompt and effective solutions.
A Personal Assurance
I am delighted to be able to offer all our guests this Service Promise and Operational Pledge in the knowledge that all staff here at Central Hall Westminster are committed to deliver the standards to which we all subscribe.
Should you be dissatisfied in any way with our efforts please bring it to our attention as soon as you are able - you are welcome to telephone me personally on 07802 768 364.
With very best wishes,
Michael Sharp
Managing Director
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