My directors and faculty were absolutely thrilled with how well the event was organised. Thanks!
Service Promise
Central Hall Westminster is a unique historic building offering a warm welcome to all.
Our Pledge
As a professional and dedicated organisation within the meetings, hospitality and events industry, we commit ourselves to operate our business guided by the following values:
Guests are assured that...
- We are dedicated to the meetings, conference and events industry and focussed on providing you with services and facilities that match (and hopefully exceeding) your requirements.
Quality
- ISO 14001, the Environmental Standard re-accredited in 2012
- Hospitality Assured Stamp of Excellence, accredited in 2011
- Green Tourism for London, accredited in 2011
Standards
- We continually endeavour to raise our standards whenever possible.
- Your event will be handled by fellow professionals who will always be directly responsible for translating your requirements into reality on the day - 'your dedicated contact from start to finish' - a 'One Team' approach.
Training
- We are committed to developing the potential of every member of our team.
- Staff with appropriate skills to respond to your requirements and to recommend the best solutions will care for your event.
Social Responsibility
- In all our dealings we aim to behave with openness, trust and integrity.
- All guest have the right to question and will receive an honest answer.
Booking Conditions
- Our booking terms and conditions are simple, straightforward and easy to understand.
- All our staff that manage conferences, meetings or events understand our booking conditions and will willingly discuss any aspect of them.
Problems or difficulties
- We are committed to quickly understand and satisfactorily resolve any problems, which might arise.
Environment
- We are actively working with our clients to save the planet; - recycling whenever possible, and minimising our carbon footprint at all times – ISO14001 accredited, Central Hall Westminster was awarded the Green Tourism for London Gold Standard.
A Personal Assurance
I am delighted to be able to offer all our guests this Service Promise and Operational Pledge in the knowledge that all staff here at Central Hall Westminster are committed to deliver the standards to which we all subscribe.
Should you be dissatisfied in any way with our efforts please bring it to our attention as soon as you are able – you are welcome to telephone me personally on 0207 654 3880 at any time.
With very best wishes.
Paul Southern
Managing Director
